Saturday, October 13, 2007
Breakfast at home by myself: hash browns; 2-egg scramble with onions, mushrooms, and diced heirloom tomatoes; bagel with peanut butter. Archived voicemail messages. At 11:21 AM I received another phone call from "Terry Falcone" at 800-622-1361—this time it was a male's voice. Chatted with the neighbor about noise problems. Worked on Danny's website. Weight training: dumbbell bench press, woodchopper. Late lunch: vegetable stir fry (napa cabbage, celery, mushrooms, onion, garlic, parsley) with steamed rice. Archived documents. My credit union responded from yesterday's problem with "Terry Falcone" and 800-622-1361: "Hello, Yes, it was legitimate. That number is for our card security company, FRIS. Most likely they wanted to verify a transaction on your debit card to make sure that it was authorized. You can call them at the number they've provided. Please let us know if you have other questions. Thank you." but when I called to find out what they wanted to alert Patrick about they wouldn't give me the information because I said I wasn't Patrick Ryan. I explained to them that we are joint owners of the account and that he's traveling in China and that I'm calling from the phone number that they have on file for Patrick Ryan (which they can verify through Caller ID), but they still would not reveal the information. I also explained to them that if I called back and said I was Patrick Ryan they wouldn't know any different, and the manager agreed with me but again insisted that they could not reveal the information intended for him as the calls are recorded. The wonderful irony and hypocrisy is that FRIS is letting multiple FRIS employees claim to be "Terry Falcone"—the first call I received was a woman's voice, and the second call I received was a man's! I am convinced that people hundreds of years from now will look back on situations like these and consider this the dark ages of information security.