Monday, September 12, 2011
Stretches, tennis ball massage. Weight training: reverse push ups. Shower. Breakfast at home: organic oatmeal with fresh, diced organic white nectarine, organic lowfat milk. Rode my bike to work. Linkchecking, Flickr work, kiosk work. Responded to an email support request from student DP. Had problems logging in to Windows from my normal account. I could log in as admin. My normal account was not locked out. After much flailing, I finally resolved the problem by logging in as admin, removing the Windows computer from the domain, and readding it to the domain with a slightly different computer name. (No restart necessary.) Finally got Omnipage and PaperPort installed and began testing. The good news is that Omnipage is the closest thing to an ideal mass-scanning workflow I have seen so far. There were a few problems, however, so I spent a good portion of the morning on the phone with Nuance technical support. The quality of their telephone lines is bad (voip?), and the agent I spoke with seemed like a novice. I led the call most of the time, and he wasn't able to follow along with all the dialog boxes through which I was being walked. He did not have a good grasp of troubleshooting methodology; I was coming up with new things to try faster than he was. He wouldn't let me leave so that he could research the problem and call me back later. He said I had to stay on the call. The problem was that I would set Omnipage Professional 18 for a letter-sized scan but the PDF that resulted came out as legal. I was unable to find the answer to this problem on the Nuance website before calling technical support. The scanner is a Canon DR-3010C. Other apps (Canon's CapturePerfect and Nuance's PaperPort Pro 14) did not have the problem. We reran the Omnipage scanner setup twice, and that did not fix the problem. On my own I looked for and changed settings in the printing preferences for the printer drivers that convert things to PDF, but that didn't fix it, either. The thing that fixed it was to not use TWAIN and instead use ISIS. I got a few other questions answered and finally got off the phone after 80 minutes. Lots of laptop maintenance and wireless setup following new OS installations. Also prepared new desktop wallpapers for those laptops. Lunch: leftover spaghetti with vegetables. Coded the new update from the dean. Followup with Day support on the CQ5 preview. Began installing scanner software for Sammie's computer. Worked late. Patrick picked me up at work in the car. Dinner with Danny, Drew, Romy, Phil at their place. Patrick brought dessert: country peach pie from Chile Pies, an offshoot of Green Chile Kitchen. This pie seemed to me to be lacking a little sugar for my taste, but others liked it the way it was. I agreed that the crust was particularly tasty. Home. Repaired a problem with my local CrashPlan backup. Web work for Drew: homepage features.