Tuesday, June 24, 2008
Student Computing Working Group meeting. Installed Firefox 3.0 for OS X, manually upgraded Firebug, installed Google's Quartz PDF plug-in to permit PDF viewing within the browser window in Firefox. Reviewed documents at learnit.com/manuals/HTML for Lisa—the first module has an old screen snapshot of PageMill for Windows to describe wysiwyg editing—ha ha! Called Sonic. Got a human immediately, asked for sales and was transferred. Waited 15 minutes on hold, got to a human where I was told I was put in tech support rather than sales. Transferred to sales. They changed me to $24.95 per month. When I asked if I needed to call back every couple of months to check on my rate, they made it sound like it was my fault for not reviewing my billing statements. I'm not happy with Sonic right now, and I consider them lucky that I'm continuing to give them my business. My point is that if you are running a business and you want happy customers, then you should be proactive about giving them what they deserve rather than gouging them for a short-term profit and then passing it off as the customer's fault. Troubleshot web migration for Rodney's IRC website. Lots of small web edits. Lunch with Julie B at You See Sushi. Requested a redirect for the IRC website. Lots of small web edits. Met 1-on-1 with Eric. Repaired phpFlickr caching—had to log in as root and set owner to nobody on the cache folder. Dinner at home with Patrick: butternut squash ravioli in red sauce with organic mushrooms. Removed Off the Cuff from Sage. Set up a twitter account. Stayed up too late sewing and troubleshooting sewing difficulties—now almost resolved.