Monday, January 9, 2006
Usual breakfast at the cafeteria. Coded new news stories for Susie. Repaired a screw-in hook on a flagpole for Joel. (The solution was to use a 3/16" drill bit to drill about half or three-fourths of the full length down, then to also use a 1/8" drill bit to drill the full length down, then screw the hook in. Previous attempts failed because the drilled hole was not big enough, and it caused the screw portion of the hook to break in half.) Organized digital files. Linkchecking. Removed and reinstalled Spy Sweeper for Chris, then sent this report to ITS: "One of my users has found that the Spy Sweeper window no longer appears when he double-clicks the Spy Sweeper icon in the system tray. It used to work fine in the past, he has had no new software installed and no system configuration changes that we're aware of besides the usual Microsoft security updates. He also noticed that Spy Sweeper would no longer animate the tray icon as a radar screen during (just after) startup. When the Spy Sweeper icon is double-clicked, nothing happens, even if we wait several minutes. (The Spy Sweeper main window normally appears instantly.) If we right-click the tray icon, a popup menu appears with only 2 choices: Restore and Help. If we choose Restore, nothing happens, even if we wait several minutes. If we choose Help, the Spy Sweeper Help window appears as expected. (With normal, working installations of Spy Sweeper, right-clicking the tray icon gives many more than these 2 options.) In the Processes tab of the Task Manager, SpySweeperTray.exe was running, but not SPYSWEEPER.EXE nor SpySweeperUI.exe. I uninstalled Spy Sweeper using ssecleanup.exe located in C:\program files\webroot\InstallFiles\ then restarted the computer then reinstalled Spy Sweeper downloaded from its.ucsf.edu on 9/23/2005 (filesize 11,386,525 bytes) then restarted the computer. This did not resolve the problem—we found the same behavior as before. I again uninstalled Spy Sweeper using ssecleanup.exe located in C:\program files\webroot\InstallFiles\ then restarted the computer then removed all registry entries which had "webroot" in them then restarted the computer then reinstalled Spy Sweeper downloaded from its.ucsf.edu on 1/9/2006 (filesize 18,873,479 bytes). This did resolve the problem. No action necessary—I'm just submitting my case report in case it helps anyone else." This took about an hour's worth of troubleshooting. Fast lunch from the cafeteria: roast pig with gravy and mashed potatoes and mixed vegetables and a dinner roll with butter.