Friday, November 14, 2003
Worked with Ariel Malig who was assigned by ENS to resolve our slow network connections. He is running some tests. Completed Windows and Office updates for Chris and James. Upgraded Chris's two computers to PharmAdMIT 2004 build 13. Send the new commencement speeches page to Bob Day for review after Susie had okayed it. Met with Mike R who is still working on the 5 issues our office has had open with ENS since November 1. Met with student Jessica Huang and her friend Jeff about problems sending and receiving e-mail from Microsoft Outlook XP. It worked fine in the past, she tried repairing Outlook and running ScanDisk. She has not installed any new hardware or software. She uses Yahoo! Mail with the POPMail service to send and receive e-mail from our itsa server. UCSF WebMail sometimes works, sometimes tells her her login or password is incorrect. We tested UCSF WebMail from my computer and it worked. We set up her account in Eudora and that worked, too. The problem seems to be isolated to Outlook, so I suggested she check the configuration settings. She might need to uninstall then reinstall Outlook. She can also install Eudora as a test to verify that it's just Outlook that's having trouble—not her computer. Mocked up Homecoming 2003 photo pages for Marie. Chatted with Chris C about Lisbon and Seattle. On the 66 bus, I got the story from James about why there was no bus yesterday. The bus had broken down around 5:40 pm, and James being a great driver called in to Central 3 times over the next 2 hours to say that he knows he's the only bus on Route 66 and they should send a bus to 9th and Judah to pick people up, but Central didn't get a bus there at all over the next 2 hours. When mechanics finally fixed James's bus around 7:30 pm, a substitute bus arrived at 30th and Vicente—the wrong end of the line. Since there's only 1 bus assigned to our route, and since Muni took 2 hours to get that one bus fixed, no one was able to travel on the 66 route for that time. James said to me that we should ask Muni for another bus on the line. When I asked him why he can't suggest that to his supervisor, he said he has no power to make a change like that happen. He also said there's no other route he knows of that has only one bus, and he's driven a lot of routes.