Thursday, May 22, 2003
Kristina reported "Error 1933 The Windows installer service cannot update one or more protected Windows Files." when installing Microsoft Office 2000 Select on her home computer. Only one document in Google from someone else with the same problem—no resolution. There was an error list on MSDN which listed the exact error as "The Windows Installer service cannot update one or more protected Windows files. SFP Error: [2]. List of protected files:[3]" but again, no resolution. Asked her to try again making sure she's logged in to Win XP as admin. Also can try windowsupdate.microsoft.com—possibly an outdated or damaged Windows Installer. Did HPM updates for Kristina, made them live. Helped Elissa Cruz find a computer to work on—she was unable to log in at the computer lab, Rodney is away, and Kim wasn't in the office up there. Set her up at the workspace for our open position. Lunch at desk: leftovers of leftover chow mein, leftover mac and cheese. Joel made a cake for Ena's birthday on Saturday. Met with James and Chris about what to do regarding presentation of the computer requirements in our Web site. We decided to split up computer literacy from the computer hardware, software, and Internet requirements. Dinner at home with Patrick: spaghetti with shrimp marinara. Patrick researched getaways. I replied to Bilal/Maria with this: "Hi Maria or Bilal, Thanks for responding to my complaint about the incident on Route 66 on Tuesday, May 6. For some reason, the template letter you sent (below) didn't have any fields filled in. Why is that? And I didn't receive any attachments even though the letter indicated there should be an attachment. (What does "Enc." mean at the bottom of an e-mail?) I am reluctant to give any more of my valuable time to this issue since MUNI already steals time away from me in the form of frequently late busses and busses that simply don't show up. I feel like I've already done my part by alerting you to the problem. If your processes are so bureaucratic that you require me to take what would likely be over 90 minutes out of my day (after adding travel time via MUNI) to "validate my complaint" then so be it—justice will go unserved, and the guilt will be on your shoulders, not mine. Every day as I ride the 66 elder people living in this city are constantly being treated with blatant disrespect. It encourages me to leave San Francisco to take my talents elsewhere before I grow old and must beg to have the driver make the bus kneel or even pull close to the curb for me, too. I love San Francisco, but not enough to put up with the injustices that MUNI delivers every day. Thanks for trying, though. Frank Farm / UCSF School of Pharmacy / Web Developer / Parkside resident"