At 8:25 AM, I arrived at the bus stop near our home for the 8:30 AM bus for Route 66. A bus arrived at 8:42, which waited another 8 minutes before leaving. Cindy brought the work computer she uses at home in yesterday because she was having trouble installing Prodigy on it -- something about installation errors with ATL.DLL. She said she called Prodigy and they didn't know why it was having problems -- they said to call Dell. She called Dell and they needed her express service code, which she didn't know, so she brought the whole computer in for me to fix. I updated the PharmD current students page to include links to e-mail etiquette, mailing list etiquette, how to deal with spam, and how to find free web-based e-mail. Met with Martha and Susie at Martha's new office at 1545 Divisadero. Public Affairs moved to that location about 3 months ago. It's the former site of a funeral home, and Susie has been telling me that some of the new Public Affairs tenants are a little spooked by the situation. They moved because it was financially prudent for them to do so, from what I had heard. However, Martha's office was quite pleasant with a brightly lit window looking out onto an alley that one would call surprisingly clean for San Francisco. Black and white photographs of art/fashion poses, with one wall painted a muted sky blue, framed photos and a fresh plant on her desk. I spent about 30 minutes dealing with the paperwork required to resolve a billing error with The Source. I spent about 20 minutes preparing and sending an e-mail regarding the ineffectiveness of communicating our e-mail policies. I spent 2 hours fixing Cindy's work computer for home. Eudora Pro Paid Mode 5.1.1 wouldn't launch properly. It gave me this error: "Event Type: Information, Event Source: Application Popup, Event Category: None, Event ID: 26, Date: 7/19/2002, Time: 4:57:13 PM, User: N/A, Computer: COM31, Description:, Application popup: yreghost.exe - Unable To Locate DLL : The dynamic link library yieinst.dll could not be found in the specified path D:\reg; .; C:\WINNT\System32; C:\WINNT\system; C:\WINNT; C:\WINNT\system32; C:\WINNT; C:\WINNT\System32\Wbem." I fixed the problem by giving her login administrator rights because I couldn't figure out any other way to make it work. I tried changing permissions on the folder and the child items in the folder. I tried installing it logged in as Cindy but that gave an error as well (and was documented in the README file, which I hadn't read). The README file pointed out that Windows 2000 was a problem, but it didn't clearly state what results one could expect. I probably could have given her "power user" rights, but I didn't want her to have to haul the computer back in to the office just because of a rights issue.