Monday, July 25, 2005
Breakfast: a banana and a nectarine. Security updates for more office computers. Disk Defrag for several office computers. Schedule updates for Cindy, posted them. Troubleshot the same problem Mike L and I had last week—still unresolved. Installed PharmAdMIT 2006. Fixed a work offline problem for Chris. Set up special file access (desktop icon) for Cindy. This afternoon when people in the office tried to save documents to the server, they'd receive error messages such as Delayed Write Failed and Disk is Full. I couldn't figure out why the problem was happening so I spent over an hour on the phone with Dell who also couldn't figure it out. We updated disk controller drivers, system BIOS, disk controller BIOS. Together we concluded that it was a hardware failure with either the hard drive or the disk controller. Being the efficient team they were, they had fedexed replacement parts and dispatched a technician to meet me tomorrow. I printed notices for everyone in the office updating status and providing guidelines about what they needed to change regarding working with files on the server. Chatted with Chris C about airfares. Dinner at home with Patrick: pizza. Watched Rick Steves, Western Ireland.