Friday, July 19, 2002
At 8:25 AM, I arrived at the bus stop near our home for the 8:30 AM bus for Route 66. A bus arrived at 8:42, which waited another 8 minutes before leaving. Cindy brought the work computer she uses at home in yesterday because she was having trouble installing Prodigy on it—something about installation errors with ATL.DLL. She said she called Prodigy and they didn't know why it was having problems—they said to call Dell. She called Dell and they needed her express service code, which she didn't know, so she brought the whole computer in for me to fix. I updated the PharmD current students page to include links to e-mail etiquette, mailing list etiquette, how to deal with spam, and how to find free web-based e-mail. Met with Martha and Susie at Martha's new office at 1545 Divisadero. Public Affairs moved to that location about 3 months ago. It's the former site of a funeral home, and Susie has been telling me that some of the new Public Affairs tenants are a little spooked by the situation. They moved because it was financially prudent for them to do so, from what I had heard. However, Martha's office was quite pleasant with a brightly lit window looking out onto an alley that one would call surprisingly clean for San Francisco. Black and white photographs of art/fashion poses, with one wall painted a muted sky blue, framed photos and a fresh plant on her desk. I spent about 30 minutes dealing with the paperwork required to resolve a billing error with The Source. I spent about 20 minutes preparing and sending an e-mail regarding the ineffectiveness of communicating our e-mail policies. I spent 2 hours fixing Cindy's work computer for home. Eudora Pro Paid Mode 5.1.1 wouldn't launch properly. It gave me this error: "Event Type: Information, Event Source: Application Popup, Event Category: None, Event ID: 26, Date: 7/19/2002, Time: 4:57:13 PM, User: N/A, Computer: COM31, Description:, Application popup: yreghost.exe - Unable To Locate DLL : The dynamic link library yieinst.dll could not be found in the specified path D:\reg; .; C:\WINNT\System32; C:\WINNT\system; C:\WINNT; C:\WINNT\system32; C:\WINNT; C:\WINNT\System32\Wbem." I fixed the problem by giving her login administrator rights because I couldn't figure out any other way to make it work. I tried changing permissions on the folder and the child items in the folder. I tried installing it logged in as Cindy but that gave an error as well (and was documented in the README file, which I hadn't read). The README file pointed out that Windows 2000 was a problem, but it didn't clearly state what results one could expect. I probably could have given her "power user" rights, but I didn't want her to have to haul the computer back in to the office just because of a rights issue.